Return policy

• You need to contact us within 10 business days after reception.
• The article shipped back need to be in original condition.
• No return on already used yarn.
• After receiving return instructions, the item need to received at our premises within 10 business days.
• When we have received the item in return, we will issue a credit note valid on your next purchase.
• Return only possible on full priced items.

A mistake on our side? Damaged parcels during transport?

Contact us immediately on +33 7 72 39 00 96 and we will try to correct the problem as fast as possible.

If the parcel has been damaged by the transporter, please send us a picture of the parcel by email at info@wickedwool.fr